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Terms & Conditions

Terms & Conditions


Black Friday terms and conditions:

  • No on-account transactions, all transactions will be issued on a Black Friday account.
  • Cash on delivery or collection / advance EFT payments before delivery or collection (proof required).
  • First come, first serve. While stocks last (no stock reservation).
  • No returns / exchanges allowed.
  • Inner case loads only.
  • All local Jhb, Pta, Cpt deliveries are subjected to R200.00 excl vat  delivery fee or collection welcome.
  • Deliveries scheduled between 21 – 30 Nov, on orders processed and confirmed between 21 – 24 November 2018


Terms And Conditions for Printing Purposes:


  • All glass and ceramic decorating is kiln fired to ensure permanent results
  • Standard one side print size is based on Max 80mm x 80mm and a wrap print; 80mm x 220mm - sizing outside these parameters will be influence pricing.
  • Samples will only be supplied on request at an extra cost and will add to the estimated production lead time.
  •  Sample colours can differ from production runs as different production methods are used on samples than with finale production.
  • Artwork must be supplied in Vector format (AI file) and be compatible with Corel draw. All fonts and images needs to be curved.
  • Artwork which is not in the correct format will be redrawn at additional costs.
  • Finale costing will be confirmed once finale artwork has been sent through.
  • Visual sign-off must be checked and approved before production will start.
  • Fanél will not be liable for any spelling errors on artwork, Fanél only checks print size, position and colours.
  • Change of artwork after artwork has been approved will result in additional costs and extension of lead times.
  • Artwork pantone colours will be matched as close as possible, taking ceramic and glass ink colour limitations into consideration. Matched pantone colours can appear two tones lighter or darker.
  • Shading or gradient with silkscreens are done by DPI (small dots spreaded) and will not be a smoothly as gradients on on CMYK printers.
  • Lighter pantone colours will be influenced when printing on coloured mugs
  • Printing costings, except when stated, do not include Metallic, Real Gold, Pink & Purple.
  • The Magic Mug process, will affect the pantone colours provided, pantone colours can be 2-3 tones lighter or darker.


Trading Terms and Conditions

  • All prices quoted and invoiced are excludes VAT. and delivery.
  • A 1%-5% over-production may occur and will be supplied and invoiced to the client at the same price quoted.
  • For stock/ samples provided by the client, NO liability will be taken on damages or breakages. Extra stock must be supplied to provide for breakages, all extras will be invoiced.
  • Quotes will only be valid for 2 (two) weeks.
  • No stock can be reserved until deposit is received.
  • Production time will only start once Fanél has received a 50% deposit, correct artwork and artwork visuals are approved by client and accepted by Fanél.


Final balance needs to be paid before collection.