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Terms & Conditions

Terms & Conditions

Special Terms & Conditions for International Wine Taster:

All prices are valid while stocks last or until 31 March 2018.

MOQ of 480 units.

High Resolution artwork to be supplied by client in PDF format.

Lead time, 10 working days.

50% Payment of the order placed.

Ecxluding Delivery and VAT

Normal Printing Terms & Conditions Apply.


Terms And Conditions for Printing Purposes:

  • All glass and ceramic decorating is kiln fired to ensure permanent results
  • Standard one side print size is based on Max 80mm x 80mm and a wrap print; 80mm x 220mm - sizing outside these parameters will be influence pricing.
  • Samples will only be supplied on request at an extra cost and will add to the estimated production lead time.
  •  Sample colours can differ from production runs as different production methods are used on samples than with finale production.
  • Artwork must be supplied in Vector format (AI file) and be compatible with Corel draw. All fonts and images needs to be curved.
  • Artwork which is not in the correct format will be redrawn at additional costs.
  • Finale costing will be confirmed once finale artwork has been sent through.
  • Visual sign-off must be checked and approved before production will start.
  • Fanél will not be liable for any spelling errors on artwork, Fanél only checks print size, position and colours.
  • Change of artwork after artwork has been approved will result in additional costs and extension of lead times.
  • Artwork pantone colours will be matched as close as possible, taking ceramic and glass ink colour limitations into consideration. Matched pantone colours can appear two tones lighter or darker.
  • Shading or gradient with silkscreens are done by DPI (small dots spreaded) and will not be a smoothly as gradients on on CMYK printers.
  • Lighter pantone colours will be influenced when printing on coloured mugs
  • Printing costings, except when stated, do not include Metallic, Real Gold, Pink & Purple.
  • The Magic Mug process, will affect the pantone colours provided, pantone colours can be 2-3 tones lighter or darker.


Trading Terms and Conditions

  • All prices quoted and invoiced are excludes VAT. and delivery.
  • A 1%-5% over-production may occur and will be supplied and invoiced to the client at the same price quoted.
  • For stock/ samples provided by the client, NO liability will be taken on damages or breakages. Extra stock must be supplied to provide for breakages, all extras will be invoiced.
  • Quotes will only be valid for 2 (two) weeks.
  • No stock can be reserved until deposit is received.
  • Production time will only start once Fanél has received a 50% deposit, correct artwork and artwork visuals are approved by client and accepted by Fanél.

Final balance needs to be paid before collection.