Terms and Conditions

FANÉL – PRIVACY POLICY

1. IntroductionThe Fanél Group (“Fanél”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

   This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our websites, make purchases, or otherwise interact with any of the companies within Fanél Group.

   By using our websites, completing account applications, or providing personal information to us, you agree to the terms of this Privacy Policy.

2. Companies Covered by This PolicyThis Privacy Policy applies to all companies forming part of the Fanél Group of Companies, including but not limited to:
   • Fanél Restaurant and Catering Supplies (Pty) Ltd – Registration No: 2007/010371/07
   • Fanél Caterware Supplies (Pty) Ltd – Registration No: 2005/016841/07
   • Fanél Promo Projects (Pty) Ltd – Registration No: 2024/240524/07
   • Fanél Promotion (Pty) Ltd – Registration No: 2018/254413/07
   • Fanél Decor Plus (Pty) Ltd – Registration No: 2005/016512/07
   • Fanél Enterprise (Pty) Ltd – Registration No: 2008/006621/07
   • Any related entities that may be added to the Fanél Group.

   Each of the above entities acts as a Responsible Party (as defined under POPIA) and is collectively referred to in this policy as Fanél.

3. Personal Information We CollectWe may collect and process the following types of information:
   • Personal details: name, contact number, email address, and delivery address
   • Company details: business name, registration number, VAT number, and billing details
   • Transaction details: payment and order history
   • Communication data: correspondence and feedback
   • Website usage data: cookies, IP address, browser type, and analytics (where applicable)
4. How We Collect InformationYour information may be collected when you:
   • Register or shop on the Fanél website
   • Complete a credit or account application form
   • Contact us via phone, email, or social media
   • Subscribe to newsletters or promotional material

   We may also receive information from trusted third parties, such as couriers, financial institutions, or payment processors, in connection with your orders.

5. Purpose of ProcessingWe collect and process personal information to:
   • Process and deliver orders
   • Manage customer accounts, billing, and communication
   • Provide after-sales service and support
   • Comply with tax, accounting, or other legal requirements
   • Send promotional offers or updates (only with your consent)
6. Sharing of InformationWe will not sell or share your personal information except as necessary to:
   • Fulfil orders or provide services (e.g., couriers, IT service providers, payment processors)
   • Comply with applicable legislation or regulatory requirements

   Where information is shared between companies within the Fanél Group, it will be used only for legitimate business purposes and under strict POPIA-compliant safeguards.

   All external third parties that handle personal information on our behalf are contractually bound to maintain confidentiality and data protection standards consistent with POPIA.

7. Data Storage and SecurityYour personal information is stored securely on password-protected systems and/or in controlled physical files.

   We use appropriate technical and organisational safeguards to protect your data from loss, misuse, or unauthorised access.

8. Retention of InformationWe retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g., for accounting and tax purposes).

   Once no longer required, your information will be securely deleted or de-identified.

9. Your RightsUnder POPIA, you have the right to:
   • Access and request a copy of your personal information
   • Request correction, update, or deletion of your data
   • Object to processing or withdraw consent for marketing
   • Lodge a complaint with the Information Regulator

   To exercise these rights, please contact our Information Officer (details below).

10. Marketing CommunicationIf you have consented to receive marketing communications, you may withdraw consent or unsubscribe at any time by clicking “Unsubscribe” in our emails or by contacting us directly.
11. Policy UpdatesWe may update this Privacy Policy from time to time. The latest version will always be available on our websites.

    Continued use of our services after changes are made indicates acceptance of the updated policy.

12. Contact InformationInformation Officer: HCB Schoeman
    Email: info@fanel.co.za
    Phone: 010 006 1000

    You may also contact the Information Regulator of South Africa:
    Email: complaints.IR@justice.gov.za
    Website: www.inforegulator.org.za